Returns:
– Customers have 30 days from the date of purchase to return any items for a refund or exchange.
– Items must be in their original packaging and in new, unused condition to be eligible for a return.
– Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
Refunds:
– Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item.
– Shipping fees are non-refundable unless the item is defective or damaged.
– If a refund is requested for an item that was purchased with a gift card, the refund will be issued as store credit.
Exchanges:
– Customers can exchange an item for a different size or color within 30 days of purchase.
– Exchanges are subject to availability and customers may be responsible for any price differences.
Damaged or Defective Items:
– If an item arrives damaged or defective, customers should contact customer service within 7 days of receiving the item to arrange for a replacement or refund.
– Customers may be asked to provide photos of the damaged or defective item before a replacement or refund is issued.
Contact Information:
– For any questions or concerns regarding returns and refunds, customers can contact our customer service team at email 391782898@qq.com or by phone at (+86)13921799926.
We strive to provide excellent customer service and want our customers to be satisfied with their purchases. Thank you for shopping with us!